I have complained about the treatment I received at the Schipol Airport in Amsterdam here AQUI.
In the meantime they have contacted me and I must confess I have really been heard, actually, that is all I wanted. Anyway, they have been fair and reasonable to me giving me some miles and refunding me the expences I have had during the difficult times.
I just thought I owed them this statement. Happy End! I will keep flying with them and recommend them. It is just not fair to say bad things about a company just because of one huge stupid big dutch attendant at Schipol Airport.