KLM people at Schiphol Airport did their best to turn my return flight to Brazil into a real hell.Those huge women attendants have no idea how to treat their customers and they are pretty deaf, to say the least.If I didn't have better things to think of these days I would tell you all that I have been through. I wrote KLM a letter and hope to hear from them soon. Let's see.
Against my will I have been sent to Paris during a snow storm and had to sleep on the floor, on a piece of cartoon nicely given to me by other passengers in the same situation. Besides that, it took 5 days until my luggage was found. I used to appreciate KLM a lot but its people are tottaly unprepared to deal with surprises and human beings. No wonder Europe's economy is doing so bad. They think they don't need the customers.
It took me almost 50 hours to arrive home in Brazil and it had nothing to do with the bad weather.They have done one mistake after the other simply because they don't listen.Apart from that, the airport is fun, lots of nice things to see, very charming, including a Museum. You wish to buy all the tulip bulbs they display.
To my surprise there were a few smoking rooms inside the airport. Althoug they were very depressing and full it came in very handy in such a stressful situation.
A month later: I am feeling obliged to say that, after many e-mails KLM refunded me for all the inconviniences. I had a nice travel insurance though, they had to. Anyway, they corrected their mistake.