Blog da Virginia Costa

  KLM people at Schiphol Airport did their best to turn my return flight to Brazil into a real hell. Those huge women attendants have no idea how to treat their customers and they are pretty deaf, to say the least.       If I didn't have better things to think of these days I would tell you all that I have been through. I wrote KLM a letter and hope to hear from them soon. Let's see.  Against my will, I have been sent to Paris during a snow storm and had to sleep on the floor, on a piece of cardboard nicely given to me by other passengers in the same situation. Besides that, it took 5 days until my luggage was found. I used to appreciate KLM a lot but its people are totally unprepared to deal with surprises and human beings. No wonder Europe's economy is doing so bad. They think they don't need customers. It took me almost 50 hours to arrive home in Brazil and it had nothing to do with the bad weather. They have done one mistake after ...